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Overview
Resolving Disputes
The Canadian Human Rights Commission provides dispute resolution services in cases of alleged discrimination by federally regulated organizations, including employers, unions and service providers. Allegations of discrimination are screened to ensure they fall within the Commission’s jurisdiction, and inquirers may be referred to other redress mechanisms, such as a grievance process. If the dispute falls within the Commission’s jurisdiction, the parties are offered services to assist them in resolving the matter without filing a complaint. If the matter cannot be resolved and the inquirer wishes to file a complaint, the case may be assigned to a mediator or an investigator. Ultimately, the Commission may ask that the Canadian Human Rights Tribunal hear the case. Throughout the process, the parties are encouraged to look for solutions by participating in alternative dispute resolution.
To discuss allegations of discrimination with the Canadian Human Rights Commission, contact us by telephone, fax or mail. The Commission will provide basic information about its programs and services under the Canadian Human Rights Act, and will let you know if the matter can be dealt with by the Commission. If so, the officer will discuss the options that are available to you to resolve the matter. If not, we will try to suggest another alternative or organization that can help.
